For more detailed information, see All of your dashboard customizations settings are shown in the following customization menus on the top toolbar of the dashboard builder.If you add a text widget to your dashboard, you can customize the text formatting. No license required.12 funniest customer service scenes in film and television10 interview questions for hiring great customer service repsProviding great customer service through social mediaThe good, the bad, & the ugly: the impact of customer serviceThe impact of customer service on customer lifetime valuePlease also send me occasional emails about Zendesk products and services.
Tell a story to your users. With key stats, such as % of calls abandoned, the TSF of a group and a historical account of the busy hours of the day - all at a glance - these can be pretty powerful.In this article, we will show you how to quickly make use of these templates, as well as give you some examples of the types of insights they will deliver.If you wish to utilize the above templates, here are a few simple steps to follow:Call Distribution - Call counts of who answered the calls and/or other call actionsCount - All Calls by Hour - shows which hours of the day are the busiestCall Count by Exit Reason - shows you why the calls left the hunt group queue• Current Max Wait - The maximum time any caller has been waiting in Queue• Agent Activity Timeline - shows a timeline of the activities of the agents of a workgroup• Agent Status - current statuses of the agents of the group• TSF - Percentage of calls answered within your service level• Count of ACD In Calls • Count of Calls in Queue • Count of Agents Logged In • Count of Agents Available • Count of Agents on an ACD calls • Count of Agents in Wrap • Count of Agents Idle • Count of Agents in Release• Count of Queued Calls today • Count of ACD In Calls today • Agent Talk Time today • Agent Time in Release today • Agent Activity Timeline - shows a timeline of the activities of the agents of a workgroupNavigate to the Edit Dashboards Page in the SidebarClick the New Tab Button to open a Create New Tab windowWithin the Create New Tab window, Create tab from template; Choose the desired template and configurations.Call Distribution - Call counts of who answered the calls and/or other call actionsCount - All Calls by Hour - shows which hours of the day are the busiestCall Count by Exit Reason - shows you why the calls left the hunt group queue• Current Max Wait - The maximum time any caller has been waiting in Queue• Agent Activity Timeline - shows a timeline of the activities of the agents of a workgroup• Agent Status - current statuses of the agents of the group• TSF - Percentage of calls answered within your service level• Count of ACD In Calls • Count of Calls in Queue • Count of Agents Logged In • Count of Agents Available • Count of Agents on an ACD calls • Count of Agents in Wrap • Count of Agents Idle • Count of Agents in Release• Count of Queued Calls today • Count of ACD In Calls today • Agent Talk Time today • Agent Time in Release today • Agent Activity Timeline - shows a timeline of the activities of the agents of a workgroupthree dots to the far right of your Dashboard tabs Within the Create Dashboard popup, choose the desired template and configurations.
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