Wellcare Health Plans Customer Care When they do, they transfer you at a minimum of 5 times. Must beg for every pay slip. Our content is free because we may earn a commission when you click or make a purchase using our site. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Review #1769503 is a subjective opinion of poster. I understand that they are a new company but they could have been more supportive to new staff. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. View reviews trends › Just select your state, kind of plan you’re looking for, and provide your zip code. Only to find out we picked the bottom of the barrel for our prescription drug plan effective 01 JAN 2020. In late December, I waited over 30 minutes and when a representative answered, she did not ask my name or member ID nor give her name. Pissed Consumer © 2020 All I guess with off shore customer service they can not interpret what I am saying? 0 reviews Over 20,000 Trustpilot reviews with a 4.8/5.0 rating; READ FULL REVIEW > (855) 549-1472. What can we help you with? Wellcare needs to get rid of their onerous automated answering service and actually provide customer service.
Medicare Advantage Health Plan WellCare has not even called me back on either my many grievances and my spouses grievances only stupid letters that states that it is our fault (We are stupid, 2nd class citizens, and we have no rights complaining to them. Employees are nice, but obviously the management has no clue on how to run a company or how to set up a web site.
These payment books have a due date of the 20th of every month, however, they tell us a different story in JAN, FEB, MAR, APR, and MAY regarding the due dates and keep telling us WellCare does not send out payment books only monthly statements. That puts some of them in the below average range … 3.0. Wellcare Health Plans Overview.
If we ever do get connected again (as currently there is NO accessibility for at least some customers), we want customer service representatives who speak English clearly and have at least a basic knowledge of the health insurance business and answers the phone within a ten minute wait time (at the most). Our content is free because we may earn a commission if you purchase products after clicking ads on our website. One in February, and now in April.
Will never use this company again. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I have legitimate issues that this insurance company has repeatedly chosen to ignore since they refuse to monitor the companies that they contract services out to.
They simply don't care!
Check our So far so good. I asked for a statement of monthly payments for the last five months of 2018 and they sent me the wrong information.
Send me what information for reinmbursement?
Cheating with mileage. I like the balance expectation of independence on my end, but availability of support at any time. I CALLED TO CANCELL WELLCARE, WHICH I DIDN`T SIGN UP FOR.AFTER I GOT MY 3RD PAYMENT BOOK. Too many details to go into here, but I did not enroll with them but was transferred to them after Aetna. She simply asked what the issue was and then she immediately said it was something she did NOT handle and would transfer me, (even though it was a customer service issue) and without allowing me to say anything, immediately put me back in queue to wait another 30 minutes or more. Never Ever had any issue resolved despite that I have been trying for over a year by calling numerous times, sending Certified letters, etc. Wellcare Health Plans Customer Care I have attempted to get through OVER and OVER again with NO success. WellCare is an excellent home health company to work for. Unbelievable stress. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. 0 reviews Report.
Member Benefits.
Remove them as a Medicare Drug Option, Nothing Good about Them.
Rights Reserved are answered in the Philippines if you ask to talk to someone in the States they reply we are not allowed to transfer calls. I feel proud to work for a company that gives back to the community and is always sharing volunteer opportunities for employees. WellCare Health Plans, Inc. is an American health insurance company that provides managed care services primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug plans for more than 6.3 million members across the country.
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