Check current status and outage map. While long distance options vary by package, all Shaw home phone packages feature free Shaw to Shaw long distance calling. In addition, we offer a variety of long distance and international calling plans. See if Shaw Communications service is down or it's just you. There is a reset button on the terminal, but this should only be used if disconnecting the power is too difficult.Turn the power switch off and verify the lights go out.Test your phone line for a dial tone and place a test outbound call and a test inbound call.One of the following models will be installed, typically in your electrical room or on the back wall by your electrical panel. The DPT is the heart of your home's phone service and needs to be properly connected into your household wiring in order for it to be able to provide a reliable and functional Shaw Home Phone experience.You may be eligible to receive your Shaw Home Phone service through aNote that not all Shaw phone plans will include Voicemail by default, so please consult our information onShaw offers a spam call blocking feature which can be activated on your home phone service. To do this please see:Not what you're looking for? Learn about Shaw home phone services and how to fix common home phone issues from setting up your voicemail to dealing with no dial tones with our Shaw home phone frequently asked questions. When i pick up phone there is no tone what so ever but when i call my landline number from my mobile i get a ringing tone. With three home phone service plans, Shaw allows you to choose the plan that’s right for you. For over 40 years, we’ve been working hard to provide you with an ever-increasing range of entertainment and communication products, including Shaw Digital TV, Shaw High-Speed Internet and Shaw Home Phone. To use the Anonymous Call Blocking feature:There are certain instances where you may need to reboot your Digital Phone Terminal (DPT), please see:If you have your phone service through a BlueCurve Gateway:Reboot the Gateway by disconnecting the power cord for 10 seconds. New customers must not have subscribed to the selected Shaw service (Internet, TV or Phone) or bundle in the past 90 days. The landline does not ring. The lights are on the opposite side of the terminal from where the cords plug in.Check your other Shaw services (i.e., TV, Internet). Reasons why your Shaw phone terminal may not work: If you have no dial tone on all devices (i.e., phones, fax, and POS) the Shaw phone terminal may be disconnected or offline. 1 Introductory offers apply to new customers only. If there is service (a dial tone) that sounds normal, the problem lies somewhere inside the home. You can use this at any time to test the quality of your connection, and if you’re having any issues, you can use it to gauge your progress on getting them resolved.
If other services work, continue with these steps.
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