We continue to invest for the long-term. Free cash flow was negative $21 million in the second quarter. We expect revenues to be between $250 million and $255 million, representing 20% year-over-year growth at the midpoint. So just help me understand what was the -- given the commentary in the script around new customer strength, why would that be the case for Q3?Yes. So the suite see massive demand, of course. Or are deal cycles getting a little bit longer as well? Plus, he swears like a sailor the whole time to gauge the responses of his potential employees. Is it seats driven by volume? I'm looking for Stan and all right, Stan, you are up, you are on mute so let's see. So a lot of travel-related companies have seen their business cut by 70%, 80%. What does your dashboard look like in terms of what are you watching there to measure your success? Or is it attach of more products like Explore and Conversations?So I think for the larger customers, we've seen them be a little less, like, we've seen them be more predictable in how they use and acquire products, especially their usage and expansion and contraction rates are more in accordance with historical levels. We're all in video today, so that should be interesting.During the course of today's call, we'll make forward-looking statements, such as statements regarding our future financial performance, product development, growth prospects, ability to attract and retain customers and ability to compete effectively. I think that was in the -- it was also in my earnings script and in the shareholder letter. Joining me on the call today are Mikkel, our Co-Founder, CEO and Chair of the Board; and Elena, our Chief Financial Officer. But obviously, the demand environment seems to be the big question mark for everyone, and I know it's a question mark for you all as well. He believes that athleticism is an important trait for someone working in a startup.Besides walking really fast, Svane will also screen his employees in more subtle ways. We're encouraged by what we see already, but they've only been on board for a short time. A couple for me, I guess just, I guess, two. Our revenue and our guidance reflects elevated customer churn and contraction across our book of business with the primary impact, over 70%, coming from contraction.While we saw elevated levels of contraction, we also saw customers implement our solutions quickly to adapt to the new COVID environment. Our next question is coming from Ken Wong. And so with the commentary around some of the quick wins we're getting at the low end with SMB and smaller companies, that balances that movement of that number. He actually ended up bragging that he coded Zendesk’s billing system “in a four-day, LSD-induced stupor” – which he later regretted admitting.Mikkel Svane occasionally measures success by whether you are working in your garage, or if it is taken up by a brand-new Tesla. Okay?All right. Zendesk is a major exception. In Denmark, the support infrastructure for deaf people is much stronger than it is in the States. And that's really what we are going for here with the messaging. But, like, I wouldn't ambulance chase that. And we also have a lot of monthly customers and larger customers that pay monthly, etc. Our next question is from Drew Foster at Citi, hold on one second here, Drew.Okay, awesome. However he does like to take on other topics involving some of his personal interests like automobiles, future technologies, and anything else that could change the world.10 Things You Didn’t Know about Zendesk CEO Mikkel Svane However, citing the lack of funding and solid startup culture, he elected to move the company to San Francisco in 2009 (which was a solid business move that contributed to the upstart’s success).The Crunchie Awards from TechCrunch are coveted by any businesses in the technology field. He has let some of the training that he received affect his management style. So I was wondering on the high end, is it -- sort of what Mikkel described sort of the business as usual? So it's -- I think we're at a point right now where it's most, like, theories.
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