We had an electrical fault which affected our hot water whilst you were with us. Thanks so much for letting us know your thoughts and we truly appreciate your kind comments - its great to know the location suits your needs and that we can provide a 'home away from home' for you when in town. ( fire doors blocked with little egress available for emergency !) Please allow me to apologise again and it is my hope that we do have an opportunity of welcoming you back again in the future.
Chantelle, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back to the Hotel in the near future.
Thank you so very for your loyalty to Accor, it means everything to us during these challenging times. The other concern was not being able to get through to room service. I am very so disappointed to read your comments. kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis BrisbaneDear Tangimetua, Thank you for taking the time to share with us your lovely feedback -we are thrilled to hear that you enjoyed your recent stay with us at Mercure Brisbane. This impressive Brisbane hotel is within easy reach of Suncorp Stadium, as well as South Bank, Queen Street Mall and the River Walk.Mercure Brisbane combines style with convenience, providing guests with an excellent range of features, including 24 hour reception and room service, a modern fitness centre, paid car parking, and paid broadband and WIFI access.This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.Recently refurbished, guest rooms at Mercure Brisbane offer a range of accommodation options to suit all guest requirements, including Superior, Privilege and Deluxe options. Thank you for your loyalty to Accor, it means everything to us during these challenging times.
It is lovely to know you found the room well appointed but, we are disappointed to learn about your Room Service meal not being of a high standard. Enjoy the best the city has to offer with the Queen Street Mall, Wheel of Brisbane, Streets Beach, and the Waterfront Botanical Gardens only a short stroll from our Brisbane accommodation.
Pleasant dining and public areas.Very well located, just a short walk to the shops etc.The bathroom was good as I don't like bath tubs with showers in them, as I am getting on in age.
Thank you so very for your loyalty to Accor, it means everything to us during these challenging times. Kind regards, Brett Hutson Rooms Division Manager Mercure & ibis BrisbaneDear Amanda, Thank you so very much for taking the time to provide such valuable feedback. I will send an updated copy of your invoice minus the $33.43 to your email address today, the amount should only take a few days to appear back on your card. The Mercure Hotel Brisbane can create a wedding reception that exceeds your imagination. More Info. kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis BrisbaneDear J., Please first let me express my sincerest apologies. Thank you again for sharing your experience, and I do hope I have an opportunity to welcome you back to our Hotel again in the future. We love the location with river views and opposite the Queensland Museum and QGOMA, next to the CityCat stop and close to the mall and Roma Street Parklands.We stayed for our 11th anniversary and found the staff - from the moment of arrival - to be absolutely amazing. It is lovey to learn that you felt relaxed and had a great city break! Sincerely, Daniel Lewis - Rooms Division ManagerDear Carol, Thank you very much for your kind words.
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