After over 80 hours on the phone and 5 months elapsed time, I received a check from Humana. I fell and hurt my knee-PCP office would not make me an urgent appt. I shudder to think what someone without this ability or an aged person who did not have anyone to battle with these incompetent Humana employees. Jan. 12th sent in prescription renewal, called and called got the runaround that they were swamped and never got her prescription. 2.
They used to have about five dermatologists MD and now they have only one about twenty miles away and its a Physicians Assistant and it takes about two months to get an appointment.
Humana is one of the country's largest providers of dental insurance.
If I can NOT resolve any issues how is a patient that has not been properly trained to collect money supposed to .1st they outsource their customer service through INDIA.
They also accuse your health care provider of using the wrong code and/or coding the claim as non-routinetests. The first prescription took me 4 months to get reimbursed because Humana Managers would come up with some lame excuse why they wouldn't reimburse me. Your employees may never forgive you. However, she died.
There web site is VERY unfriendly, I am a senior, and things are gettting somewhat difficult for me, the part D coverage is terible, and on top of it all, truly you will get close to 75 pounds of mail from them, pages, and pages, of un-understandable stuff, and no help, STAY AWAY from Humana, especialy if you are a senior, with no one to help you. But to the contrary, when I went to a network specialist, they demanded referral by my PCP and also a $35 co-pay.
If you can understand what the reps are saying, you can get information.
But is still looking for preexisting conditions, meanwhile the bills are due. Sent in a prescription, no e-mail notifying they received it so I was out on a limb. "Infuriating company to have to deal with.
I dont know how they sleep at night. I emailed and called and was told the issue was going to reviewed and I would receive a call back - again nothing.One the 4th June I reluctantly spoke to Kemoi in their customer service department - I was told the policy was cancelled and I would no longer be charged.
Humana is so bad that I am thinking of changing jobs so I can have better health insurance.
Now I need numerological surgery and they refuse the surgeons that my Doctor most strongly recommends. There were only 2 neurologists in network to begin with (all others listed are neurosurgeons and the other neurologists only see children) 1 neurologist left the group and the other in not accepting new patients. I want to change to Obama Care" "This company continues to cut access to health providers in the area recently two-thirds of the providers were knocked out of their HMO network with only the bottom feeders remaining. My doctor ordered a tube of anti inflammatory gel a week ago.
i had gallbladder surgery and the claim was denied because they said the hospitalist that i was seen by in the hospital was out of network.
Review #1378845 is a subjective opinion of poster. Typically, I end up underpaying after an office visit and then receive a bill in the mail once the claim is filed. But this year after Obama care hit I've had nothing but problems both with billing and claims. We have paid $6000 a year for insurance premiums, $4000 in deductibles, $1600 for the Ambulance, $250 for (Metronidazole and Levaquin) that we threw away and on and on...... and now I have to pay what Humana said they would pay. Check our I have letter from them showing date of cancelation."
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